Terms & Conditions


All customers agree to all terms and conditions of travel at www.thebanffexpress.ca, www.thebanffexpress.com and www.calgaryexpress.ca as applicable.

LIMITATION OF LIABILITY The Banff Express. ("The Banff Express") is responsible only for transportation on its own lines in accordance with applicable tariffs and limitations. In no event shall Carrier be liable for consequential or incidental damages for loss, damage or delay, including weather delays.

TICKETS are limited as endorsed and are not transferable. The unauthorized resale of tickets is strictly prohibited and will be prosecuted. No reservations are accepted unless expressly stated otherwise. Tickets are valid ONLY for the schedule, date and time for which purchased. The Banff Express is not responsible for lost or stolen tickets.

TRAVEL Departure dates and times may change. Carrier is not responsible for delays caused by breakdowns, road conditions, weather or other conditions beyond Carrier's reasonable control. With the exception of seating and accommodations for disabled and elderly passengers, seating is on a first come/first served basis and is without regard to race, color, creed, national origin or any other protected characteristic.

FARES AND FEES Fares are valid ONLY for the schedule, date and time for which quoted. Fares may be subject to additional charges including taxes, fees and carrier price differences. Requests for exchanges must be made prior to the original travel date; otherwise, the ticket will be null and void. CHanges to purchased tickets cost $15 for each change and will only be made at the company's discretion. Fares are payable in local currency only unless stated otherwise. Fares are subject to change and may be higher during holiday and peak periods.



BAGGAGE 1 carry-on piece and 1 large stow-away luggage (50lbs) are included per person for all fares. Extra luggage can be brought at no extra cost dependent upon availability. Liability for baggage is limited by applicable tariff. All baggage must be claimed promptly upon arrival. Certain articles are not accepted for carriage. There is no liability for unchecked baggage.

All passengers are required to show photo Identification. All children under the age of 3 years old must have a proper car seat. The accompanying guardian must bring the appropriate car seat. Children under 16 years old cannot travel unaccompanied unless with an adult 18 years or older.